Quality

Quality statement

Our quality system was created for the sole purpose of achieving the customer satisfaction described in our mission statement. Our groups autonomous quality assurance department takes action to aid and monitor achievement of the mission under the direct supervision of and with the full support of the group CEO, Joost Engels.

Key points:

. Collaboration with selected, highly qualified and ISO-certified suppliers in order to guarantee the physical quality of the delivered product.

. Audit for new suppliers and suppliers with quality problems in order to prevent rather than solve complaints.

. Monitoring our production. Every internal production order is signed by the resposible, scanned and stored. We live up to total traceability. Every product is controlled when entering our warehouse, and when leaving it.

. Performance measurement We monitor processing times, fault percentages and product availability so that we can make delivery promises without reservations and feel confident that our customers are always satisfied, or better still, pleasantly surprised when they take delivery.

Quality is so important to us at the Engels Group that we fly banners with our mission statement in our entrances and banners with labour quality rules in our warehouses and production.